At darmajorelle, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, our Returns & Exchanges Policy outlines the steps to resolve your concerns.

1. Returns

1.1 Eligibility for Returns

• Items must be returned within 15 days of delivery.
• Items must be in their original condition: unworn, unused, unwashed, and with all original tags and packaging.
• Certain items (e.g., clearance, personalized, or intimate items) are non-returnable unless defective or damaged.

1.2 Return Process

1. Initiate a Return: Contact our customer service team at [support email/phone number] with your order number and reason for return.
2. Receive Instructions: We will provide a return authorization and instructions.
3. Ship the Item: Use a secure shipping method to return the item. [Store Name] is not responsible for items lost or damaged during return shipping.

1.3 Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• Original shipping fees are non-refundable.

1.4 Refunds

• Refunds will be processed to the original payment method within 15 business days after we receive and inspect the returned item.
• You will receive an email confirmation once the refund is issued.

2. Exchanges

2.1 Eligibility for Exchanges

• Exchanges are allowed for items of the same value (e.g., size or color changes).
• Items must meet the same eligibility criteria as returns (see Section 1.1).

2.2 Exchange Process

1. Contact us at [support email/phone number] to request an exchange.
2. Once your exchange is approved, ship the original item back to us.
3. We will send the replacement item upon receiving and inspecting the original.

3. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 15 days of receipt with a photo of the issue.
• We will replace the item or issue a full refund, including shipping costs.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Clearance or sale items
• Personalized or custom-made products
• Gift cards